Responsible Gambling Policy

At Adrenaline we take responsible gambling seriously. Player safety and controlled play guide our approach, and we provide clear tools and support so you can set limits that fit your life. If you ever feel gambling is becoming a problem, contact our team and consider professional help in your area.

Our player protection principles

We aim to promote safe play by making limits and account controls easy to find and use. We respect player privacy, monitor for risky activity, and intervene when patterns indicate potential harm. Our goal is to help you stay in control, not to restrict responsible play.

Activity control tools

We offer a range of self-service tools you can use from your account settings. These tools are available to all players and can be changed or removed after any required cooling-off period.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you fund your account. Limits take effect immediately or after a short processing period depending on the method, and they help prevent overspending.

Loss limits

Loss limits allow you to cap net losses over a chosen period. This option is useful if you want to restrict how much can be lost in a single day or across longer timeframes.

Time limits and session controls

Use session reminders and maximum session lengths to limit play time. You can also set automatic log-out periods and regular breaks to encourage responsible play habits.

Account breaks

Cooling-off periods are available for short breaks from play. Choose a break of 1 week, 1 month, 3 months or 6 months. During a cooling-off, deposits and promotions are disabled while withdrawals remain available.

Self-exclusion

If you need a longer-term break, self-exclusion options are available. Self-exclusion is immediately applied and prevents access to your account for the selected period. During self-exclusion both deposits and withdrawals are restricted. Contact [email protected] to start the process or for help with reinstatement once the period ends.

Signs of problematic behaviour

Warning signs can include chasing losses, increasing deposit frequency, borrowing money to gamble, playing for long periods without breaks, or hiding activity from friends or family. If you notice these patterns, consider activating limits or self-exclusion and seek external support.

Tips for maintaining control

Plan your play ahead of time, set and stick to deposit and time limits, avoid gambling when stressed or impaired, and do not use gambling to solve financial problems. Keep gambling as a form of entertainment, not a way to make money.

Professional help and support organisations

If you need outside support, contact local or provincial services such as ConnexOntario, Gambling Support BC, GameSense, or SOS Joueurs as appropriate for your province. For immediate assistance or to discuss account tools, reach out to our team at [email protected]. We will treat all requests with confidentiality and respect.